Refund and Return Policy

At liquidationpalletsdeals.com, we are committed to customer satisfaction and transparency. However, due to the nature of liquidation pallets, all sales are subject to the following Refund and Return Policy. By purchasing from our website, you agree to these terms.

1. General Policy

  • All Sales Are Final: Liquidation pallets are sold "as-is" with no guarantees or warranties regarding the condition, functionality, or completeness of items within the pallets.
  • Returns and refunds are not accepted unless the circumstances fall under the exceptions listed below.

2. Exceptions for Returns and Refunds

We accept returns or issue refunds only under the following conditions:

2.1 Incorrect Shipment

If you receive a pallet that is not the one you ordered, contact us within 3 business days of delivery.

  • You must provide photos of the pallet received and the shipping label for verification.
  • We will arrange for a replacement pallet or issue a refund for the purchase price.

2.2 Damaged in Transit

If the pallet arrives significantly damaged during shipping, you must:

  • Notify us within 3 business days of delivery.
  • Provide detailed photos of the damage to the pallet and packaging.

We will file a claim with the shipping carrier and may offer a refund or replacement based on the outcome of the investigation.

3. Items Not Eligible for Refunds or Returns

  • Pallets with missing items or items in used condition, as liquidation pallets may contain open-box, returned, or damaged goods.
  • Pallets purchased under "clearance" or "final sale" promotions.
  • Buyer’s remorse or dissatisfaction with the contents of the pallet.

4. Return Process

If your return request qualifies under our exceptions, follow these steps:

  1. Contact Us: Email us at [Insert Email Address] within the specified timeframe. Include your order number, photos, and a description of the issue.
  2. Await Approval: Our team will review your request and provide instructions if approved.
  3. Return Shipping: If a return is authorized, customers may be responsible for return shipping costs unless otherwise specified.

5. Refund Process

  • Approved refunds will be issued to the original payment method within 7-10 business days after the return is processed or the claim is resolved.
  • Shipping and handling fees are non-refundable unless the issue is due to an error on our part.